faq

What is Soundtank?

Soundtank is a music composition service and music library aimed at provided extremely high quality sound tracks for a wide variety of multimedia projects. We make our site easy to navigate so you can more quickly find the highest caliber music tracks for your professional multimedia needs. Our licenses cover most usages and are effective immediately upon purchase.

Who are the composers?

Tom Lattanand is a music composer and founder of Soundtank based in the San Francisco Bay Area. The Soundtank library contains tracks from several other highly skilled and experienced composers in his network. Credits include global and regional advertising campaigns and TV shows for clients such as Toyota, Unilver, Pepsi, Mitsubishi, Panasonic, KQED San Francisco, and Jaques Pepin. Visit our video reel for some examples. Tom is also an extremely dynamic and multi-dimensional musician and music producer who has long been a steady figure in the Bay Area music scene. More of his work can be found at TomLattanand.com

What kind of music do you have?

Our music library covers many genres with sounds ranging from high energy to ambient, electronica to acoustic, and so much more. Most tracks are between the lengths of 30 seconds to 2 minutes and are specifically composed for this length of multi-media project. We've divided our music library into several listening categories to make it easier to find the type of track you are looking for.

How much does a music track license cost?

License prices per track vary based on the specifications of use: the type of project (ex. advertising, corporate, programming, etc), the medium (ex. TV, radio, film, web, etc), the number of countries covered and the duration of your project or spot. To price for your specific needs, select the track you want and click "Buy License" to indicate your use parameters for a more accurate price estimate.

Can I use your music for something other than the offered license options?

Yes. If the music will be used with video and displayed anywhere public, please feel free to contact us to inquire further about your specific situation.

Can I buy more than one track at a time?

Yes you can! You will need to go through the process to specify your use parameters for each track separately. But once you add the license for one track to your cart, you can select "Continue Shopping" to go back and select additional tracks you also want to license.

Can I buy the same track for multiple licenses?

Yes you can, by following the same process as if you were buying more than one track. Select the track you want and specify the first license you'd like to "Add to cart". Then select "Continue Shopping" to go back, select the same track and specify any other licenses you would also like to add before completing your purchase.

What do I do if my credit card is not being accepted?

We accept all credit cards, so it may be an issue with your browser or your bank. Try a different browser, or clearing your cache and cookies. You can also check with your bank to try and resolve the issue. If you continue to have issues with your credit card at that point, we also have the option to pay via PayPal.

Does Soundtank give refunds?

If you have had any major technical difficulties, unintended charges or other issues with your purchase, and have not yet used the track, feel free to contact us within 7 business days of your purchase to request a refund.

What exactly does "non-exclusive licensing" mean?

A non-exclusive license means you will not be the exclusive user of the track(s) you purchase licenses for. Anyone else may still be able to purchase a license for the same track at any time.

What would happen if a music track is used without purchasing the appropriate license?

In the event of this occurrence, Soundtank would be obliged to take legal action against the person or party in violation of the music track's license parameters. Please contact us if you would like to report an instance of this.

How do I download my purchased track(s)?

Once you complete checkout, you will be given a link to download your purchased track(s) right from the Soundtank site. You will also receive a confirmation email from studio@soundtank.com with a link and instructions to download your track(s) from there.

How large is the downloadable file for a purchased track?

The music track files are downloadable in .wav format at 16bit/44.1k sample rate, and the file size is roughly 5 MB for every 30 seconds in length.

In what format is the downloadable file for a purchased track?

All available music tracks are in .wav format, which is a higher resolution than an mp3 file. If you would prefer to download your purchased track in mp3 format, and are unsure how to do it yourself, feel free to contact us.

What do I do if I'm having trouble downloading my purchased track(s)?

First check your internet connection if you are having download issues. You can also try clearing your browser's cache and cookies, or using a different browser. If you continue to have issues, please contact us and we will be happy to send you a direct link to download your track(s).

What do I do if I did not receive a receipt for my purchase?

Check your email for a confirmation email from "studio@soundtank.com". If you still cannot locate your purchase confirmation receipt, please contact us and we will get one sent to you right away.

Is all of your music copyrighted?

Yes all of the music tracks available on Soundtank are copyrighted. By buying a non-exclusive license, you are buy the rights to use your purchased track for the usage specified in your license purchase.

Can I purchase your music from my mobile device?

Yes. This should be possible provided you are able to navigate the Soundtank website from your mobile phone. You will still be sent a confirmation email with the download link, in case you are unable or do not want to download your purchased track onto your mobile phone.

Can I purchase an exclusive license for a music track?

This option may not be available in the likely event that the track you want has been previously granted any non-exclusive licenses. In any case, feel free to contact us about any specific track, and we would be happy to sell you exclusive license to an original composed track in a similar style.

Can I purchase the rights to use the music from any of your video reel samples?

In most cases, the music samples in our video reel have been bought out in exclusive licenses. But if you are interested in any particular music from my video reel, you are welcome contact us and ask.

Can you compose music in other styles than are offered on Soundtank?

Yes, our composers have composed in vastly different styles of music, some of which may have been entirely bought out at the moment and are therefore not currently represented here on Soundtank. If you want something other than what is offered on Soundtank, please feel free to contact us to explore commissioning an original composition.

Can I hire you to compose an original track for me?

Yes. If none of the available tracks meet your needs or you would like something similar that isn't offered here, feel free to contact us.